Who should take this course?
This e-learning Short Course in Communication is ideal for all levels of employee within a business and as part of the induction process for new employees. The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
What does it cover?
Effective communication in the workplace is integral to a company’s culture and business success.
Whether it’s face-to-face verbal communication in the office, or non-verbal communication like a quick email to a customer, getting the right message to the right person can be vital. Good communication can mitigate conflict and improve engagement among employees. It can also create better relationships, both internally and with customers, that result in a more talented, productive workforce.
Learners on the course will learn what communication is, the different types of communication and the importance of context in communication. It will equip learners with the tools to identify barriers to communication and how to overcome them.
What will learners achieve?
The e-learning Communication Short Course is designed to help your learners understand the importance of effective communication in the workplace and the potential consequences of ineffective communication.
Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.