Why choose one of our eLearning courses?
Our e-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:
- interactive exercises/gaming
- media-rich content
- interactive 3D scenarios
- content provided by market leading experts
- relevant photography and illustrations
- multi-generational content and style
- and much more
What does it cover?
The course content has been written by leading experts in the field of customer service and learners will cover the following topics:
- customer service principles
- customers’ needs and expectations
- behaviour and interpersonal skills
- responding to problems or complaints